Terms and Conditions

These general conditions are intended to regulate the terms and conditions under which the store... Guilty Beauty , a legal entity with a CPF/CNPJ (Brazilian tax ID). PT516676350 , headquartered in Artur Mendes Street No. 16, Fraction C , in Vermoil (hereinafter “ Guilty Beauty ”) will be governed.

The service of Guilty Beauty It consists of making available and providing a set of products and/or services, in order to allow the user, who is assigned the status of customer, to order and purchase the products presented therein online.

When using the Guilty Beauty This implies full acceptance and agreement with all parameters present in the Terms and Conditions described, as well as the Privacy Policy in effect at the time you access the site. Guilty Beauty .

If you do not accept, in whole or in part, any of the stipulated conditions, you should not make purchases at [website/store name]. Guilty Beauty . If you access the By using Guilty Beauty , you agree and take responsibility for respecting the conditions set forth on this page and in the Privacy Policy.

THE Guilty Beauty We reserve the right to update and change these Terms and Conditions without prior notice. It is advisable to periodically check these Terms and Conditions for any changes or updates.

Product information and prices

THE Guilty Beauty It informs customers about the features, descriptions, images, or videos of each product and/or service on each page provided. Guilty Beauty [The company] undertakes to make its products and/or services available in a clear manner and to correct any errors that may occur as quickly as possible.

THE Guilty Beauty It concisely presents the prices of each product and/or service, including VAT, shipping costs applied to each order, and any other applicable additional costs.

Information regarding products, prices, content, images, videos, promotional campaigns, and services may be updated and changed by... Guilty Beauty anytime.

Intellectual property

THE Guilty Beauty It is a registered online store, and the service provided is the responsibility of... Liliana Marques & Morgado, Lda .

The content, domain, and information present and made available on Guilty Beauty are owned by Liliana Marques & Morgado, Ltd. or have been granted to this entity, and are thus protected by copyright and related rights. Any and all use, reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior approval by this entity. Guilty Beauty .

The client agrees to fully respect the aforementioned conditions and rights, as well as to refrain from acts that may violate the law and rights such as copyright, related rights, and other legislation applicable to the use of images, videos, content, etc., without the express approval of [Company Name]. Guilty Beauty . A Guilty Beauty It cannot be held responsible for any misuse of such products.

Payment methods

THE Guilty Beauty It offers the following payment methods:

• credit card
• ATM
• MB WAY
• Paypal
• Bank transfer

After the payment is completed, the Guilty Beauty We will proceed with a standard verification process so that we can process and ship the order. The customer will receive an email confirming that the order has been paid, as well as the corresponding invoice.

Purchase conditions at Guilty Beauty

Product availability

All products and/or services available at Guilty Beauty Products can be purchased, except in cases of stock shortages or limitations, as well as for made-to-order products, whose availability may vary. Products may become unavailable without prior notice, but in such circumstances, they will be duly identified in the [website/platform]. Guilty Beauty .

If the product becomes unavailable after the purchase has been completed, the Guilty Beauty We undertake to contact the client, by telephone or email, as soon as possible in order to expedite the process with them.

Fees and taxes

In Guilty Beauty The prices shown are in EURO, and the applicable VAT and taxes are applied in accordance with current legislation and are already included in the price shown.

Invoices

When purchasing and before making payment, the necessary fields are available for entering the CNPJ (Brazilian company tax ID) and billing information; it is up to the customer to choose whether or not to include them. If the customer does not provide this information, the invoice will be issued to the end consumer. Please note that... We do not make changes to invoices. for entering a CPF (Brazilian individual taxpayer registration number) or other data, After payment , invoices are issued and automatically reported to the Tax Authority.

Order cancellation

The customer may cancel an order while it is being processed. You are requested to inform the Guilty Beauty through the following email contact: geral@guiltybeauty.pt .

THE Guilty Beauty We reserve the right to cancel pending orders due to non-payment, freely, spontaneously and without any prior notice after... 56h Upon submission of the order, the pre-order for the items in question will expire, and they will then be available for sale in our store.

If the cancellation request is made after the order has been shipped, it will be sent for delivery and the customer may choose to refuse it. Guilty Beauty We are not responsible for any delays in processing order cancellations.

THE Guilty Beauty We reserve the right not to process requests or refunds in cases of data inconsistency, fraud, or customer misconduct, as well as for technical issues beyond our control. Guilty Beauty .

Free Resolution

The customer has the right to terminate the contract within 14 (fourteen) days from the date of signing the contract.

If the customer wishes to terminate the contract, they may do so via email. geral@guiltybeauty.pt or by filling out the contact form available at Guilty Beauty . When canceling the contract within the legal timeframe, in addition to returning the product, the customer must return any promotional offers that accompany the main product. Guilty Beauty The company must refund the amount paid within a maximum of 14 days after receiving the returned order, accompanied by the purchase invoice, proof of payment, and return form.

The refund will be made using the same payment method used by the customer for the initial payment, except in situations of express agreement in which case the customer will not incur any costs as a result of the refund.

Any reimbursement procedure will be processed in accordance with the legislation in force under Decree-Law No. 24/2014.

Complaints

The customer may submit a complaint regarding any issue, action, information, or service provided in relation to Guilty Beauty through email contact geral@guiltybeauty.pt or through the electronic complaints book available at the following link: https://www.livroreclamacoes.pt .

Disclaimer

When creating and using the account on Guilty Beauty requires the client to be responsible for account maintenance, confidentiality, and all activity originating from their account.

By creating a user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in their most up-to-date version.

THE Guilty Beauty We are not responsible for any information disclosed by third parties, technical failures, or any other problems that prevent access to and proper functioning of the online store.

THE Guilty Beauty is not responsible for any damages, directly or indirectly related to the use, or inability to use, the products and/or services provided, as well as for any delay or unforeseen event in the delivery of orders.

Processing of personal data

Please review the Privacy and Cookies Policy.

Applicable law – jurisdiction

This contract is subject to Portuguese law and applicable legislation.