Dispute Resolution

In the event of a dispute, any consumer residing in Portugal and the European Union may exercise their right to file a complaint with an official, third-party entity that is impartial to the process. In this context, the Guilty Beauty We provide all the information you need to exercise your right to file a complaint.

If for any reason you are dissatisfied with your purchase from our online store, you can resort to an Alternative Dispute Resolution (ADR) entity for consumer disputes, as listed below:

• Lisbon Consumer Conflict Arbitration Center
• CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
• CNIACC – National Center for Information and Arbitration of Consumer Disputes
• European Commission

You can also formalize your complaints and claims regarding purchases made in our online store by contacting us. Guilty Beauty via email geral@guiltybeauty.pt .

To find more information about these processes, we also suggest consulting the website of the General Directorate for Consumer Affairs: www.consumidor.br .

What is alternative dispute resolution for consumer disputes?

This is a mechanism that allows all consumers to resort to official entities that can assist in resolving any conflict with a merchant, without first having to initiate litigation in court.

What role do these entities play in resolving the conflict?

These entities act as intermediaries between the consumer and the merchant who is the subject of the complaint. The intermediary can impose a solution on both parties, or seek to bring them together so that a solution can be reached. Alternative dispute resolution is, as a rule, less expensive, less formal, and faster than going to court.